Information
Basic info
ClayGardenCreations is a single-employee-operation. (That is me — Jerry Ellen)
I've spent a few years making items and I try to make them beautiful and resilient so you can enjoy them for a long time. I've never sold online before (let alone built a website!) so please feel free to contact me with suggestions, complaints or queries — I love to know how I can improve (I'm a bit OCD but prefer the term perfectionist!)
Apology
I apologise that the current website design is a bit basic. I understand that it may be difficult to find specific products via the drop-bar selection lists. If the website is popular and gains some customer traffic, I will upgrade the website to make it easier to use. An upgrade would allow me to do more for you but costs significantly more to access (Did you know it costs hundreds of dollars per year to run an online store?) An upgrade would allow me to display each product separately; showing its price, multiple pictures, size info, and extra information (such as whether a piece of jewellery has a matching item or offering extra options like the ability to change a product to suit your preference (e.g changing earrings from a hook to a ball stud or changing the hardware from gold to silver, converting earrings to clip-ons, or changing a necklace chain to a rope or to a different colour)
Postage costs & Shipping
Shipping within Australia
I am based in Port Hedland Western Australia and free local pickup is available
Refunds and Returns
You know.. I'm not sure about this. Honestly, no one has ever asked to return a product before.
If you have any issues with a ClayGardenCreations product after purchase, just let me know and I'll do what I can to help! Whether that means a refund, a replacement, a recreation or a store credit, I'm sure I'll be able to offer a solution you're happy with.